Meet the OPPO Service App - Gadget Corner PH

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Meet the OPPO Service App

Experience VIP Customer Care through the New OPPO Service App
Because every customer is a VIP!



PHILIPPINES - August 2019 - OPPO has rapidly become a pioneer in customer services,
offering innovative and industry-leading customer care. While the brand continuously innovates
in technology, it also cares deeply for its users, constantly updating its customer service to
satisfy users in the rapid evolving tech space. OPPO realizes the importance of the long-term
customer journey and is well aware that providing outstanding customer service is crucial in
creating loyal customers - in short, OPPO treats every customer like a VIP.
As a customer-centric brand, OPPO has launched a diverse range of customer care solutions,
including the 1-Hour Flash Fix Program that allows users to get their devices assessed and
serviced all in just 1 hour, and an International Warranty Service that allows users access to
repairs and services at official OPPO service centers even when they’re away from their home
country.
In addition, to better meet the growing demand in customer services in the future, the brand has
also rolled out the OPPO Service app, enabling users to check repair prices, find nearby
service centers, keep track of their repairs, chat with consultants, and more.
The app is a convenient way for users to access OPPO’s services, and allows easy access to
information and assistance through the following:

OPPO Service App features:

1. Book a repair - Customers can easily book appointments to schedule when they want
to have their units serviced. This gives them priority passes when they bring their units to
the service center, as customers who book their repair appointments have a dedicated
priority VIP lane.

2. Find a service center - This feature provides users with a list of official OPPO Service
centers, without enabling the use of GPS location services, to ensure privacy and
security

3. Check warranty status - By simply inputting a verification code, customers can easily
check if their units are still under warranty. It also requires the IMEI number of the phone
that can be found on its settings app.

4. Track repair status - Once a unit is booked for repairs, every step of the process is
recorded and users can check on the status through the app -- from the moment the
service center receives the unit, and until the repairs have been completed.

5. Diagnose unit - This built-in feature is capable of diagnosing the unit to determine if
there are hardware malfunctions that need to be addressed.

6. Check spare parts price - To give customers an idea of how much they might have to
shell out (should their units be out of warranty), the app also displays a price list of spare
parts that are commonly being replaced.

The OPPO Service app also allows customers access to real-time chat with an OPPO Service
representative, making it easier and more efficient for any questions and concerns to be
addressed.

Through their customer-oriented service efforts, OPPO offers unmatched customer care
services to its users in Southeast Asia, effectively seeing to their diverse needs and problems in
today’s increasingly interconnected world.

How to install the APP?


1. Open any browser on your phone.

2. Copy and paste https://i.clonephone.coloros.com/opposervice

3. Tap Download to download. It will take a few seconds to download depending on the network you are connected.

4. Open the file when the download is completed.

5. Tap Install to install the OPPO SERVICE APP.


To learn more about the OPPO Service app, visit any of the OPPO service centers and concept
stores nationwide or check the official website at www.oppo.com/ph or the Facebook page at
OPPO Philippines to see the list of OPPO service centers near you.


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